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Channel: Emerald Group Publishing Limited: Journal of Service Management: Table of Contents
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Co-creating customer-focused solutions within business networks: A service...

AbstractPurpose - Increased competition and more extensive customer needs have motivated companies to develop integrated solutions. In practice, companies struggle to co-create effective solutions that...

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VALUE CO-CREATION AND UNIVERSITY TEACHING QUALITY: CONSEQUENCES FOR THE...

AbstractPurpose - To investigate value co-creation in assessing higher education (HE) teaching quality by acknowledging the influence of all interacting parties: teachers, students and general...

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Practices and Experiences: Challenges and Opportunities for Value Research

AbstractPurpose - This paper distinguishes experiences from practices and relates this distinction to current developments in value research within service-dominant (S-D) logic and the broader service...

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‘Five Co-s’ in innovating: a practice-based view

AbstractPurpose - This paper frames innovation as a process of co-creation according to a practice-based view. Design/methodology/approach - We focus on the innovation practices that occurred within...

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Viable Service Systems and Decision Making in Service Management

AbstractPurpose - This paper aims to highlight how systems thinking contributes to decision making in uncertain contexts that are characteristic of service systems. Based on the assumption that service...

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The emergence of the new service marketing: Nordic School perspectives

AbstractPurpose - To offer a reflective account of the emergence of new marketing theory as seen through the lenses of the Nordic School of Service. Design/methodology/approach - Based on documents and...

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The Naples Forum on Service: what’s ahead in service?

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Co-creating customer-focused solutions within business networks: a service...

AbstractPurpose – Increased competition and more extensive customer needs have motivated companies to develop integrated solutions. In practice, companies struggle to co-create effective solutions that...

View Article


Value co-creation and university teaching quality: Consequences for the...

AbstractPurpose – The purpose of this paper is to investigate value co-creation in assessing higher education (HE) teaching quality by acknowledging the influence of all interacting parties: teachers,...

View Article


Practices and experiences: challenges and opportunities for value research

AbstractPurpose – The purpose of this paper is to distinguish experiences from practices and relate this distinction to current developments in value research within service-dominant (S-D) logic and...

View Article

“Five Co-s” in innovating: a practice-based view

AbstractPurpose – The purpose of this paper is to frame innovation as a process of co-creation according to a practice-based view. Design/methodology/approach – The paper focuses on the innovation...

View Article

Viable service systems and decision making in service management

AbstractPurpose – The purpose of this paper is to highlight how systems thinking contributes to decision making in uncertain contexts that are characteristic of service systems. Based on the assumption...

View Article

The emergence of the new service marketing: Nordic School perspectives

AbstractPurpose – The purpose of this paper is to offer a reflective account of the emergence of new marketing theory as seen through the lens of the Nordic School of Service....

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Shaping, Organizing, and Rethinking Service Innovation: A Multidimensional...

AbstractPurpose - This article reviews key research contributions that may be useful for rethinking service innovation. Service innovation is not a monolithic construct; therefore, the opportunities...

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Exploring internal mechanisms forming customer servicescape experiences

AbstractPurpose - The aim of this paper is to explore customer interactions with servicescapes and to explain in more depth the internal mechanisms that form the customer service...

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Antecedents to Participation in Corporate Social Responsibility Programs

AbstractPurpose - In today’s competitive marketplace, companies are devoting an increasing amount of time and money to establishing themselves as socially responsible, in an effort to appeal to the...

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Collaboration competency and partner match for e-service product innovation...

AbstractPurpose - This paper describes the relationships among collaboration competency, partner match, knowledge integration mechanisms (KIMs), and e-service product...

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How Organizational and Employee-Customer Identification, and Customer...

AbstractPurpose - In this research, the authors examine the impact of organizational and employee-customer identification on job engagement. The paper also explores the role of customer orientation in...

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Shaping, organizing, and rethinking service innovation: a multidimensional...

AbstractPurpose – The purpose of this paper is to review key research contributions that may be useful for rethinking service innovation. Service innovation is not a monolithic construct; therefore,...

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Exploring internal mechanisms forming customer servicescape experiences

AbstractPurpose – The purpose of this paper is to explore customer interactions with servicescapes and to explain in more depth the internal mechanisms that form the customer service experience....

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